Resources

What goes into a favorable customer experience? This may include the satisfactory use of a product or service, the level of support provided in a ...

Customers want to feel good when they do business with your company. In fact, a positive customer experience (CX) is one of the most critical drivers ...

We all think we understand the concept of “customer satisfaction,” but how accurate is our notion of what this means? Customer satisfaction is a ...

Customer personalization is one of the most effective engagement strategies today. While the personalization trend has been evolving for years, some ...

When members of your sales team make first contact with potential customers, do they follow up in a timely manner or move on to other prospects? If ...

Most customers don’t like to be sold to. It is just a fact of modern-day business. The overbearing used-car salesman might be a trope of the past, ...

Conventional sales techniques work much of the time but adhering to what’s “tried and true” may not always be the most effective sales strategy. ...

A healthy cash flow means that a business is taking in more money than it is spending and is one of the strongest measures of a company’s financial ...

As a business owner, very few things are more certain than economic uncertainty and market fluctuations. This volatility is why savvy business owners ...

In our uncertain times, businesses must rely upon every advantage they can muster to remain viable in the marketplace. A healthy company culture can ...